Frequently Asked Questions

Choosing Workful

Should I sign up for Workful with the owner’s info or the payroll administrator’s info?

We recommend signing up for Workful with the owner’s name and information.

If there’s ever a staffing change in your company, you won’t have to worry about lost productivity. The Workful Support Team can help make any necessary changes.

What can I do with Workful?

Workful is your all-in-one payroll and employee management software. You can:

• Run unlimited payroll
• Pay your team multiple rates
• Store and share important documents
• Share announcements with your team
• Track your team’s time worked
• Limit clocking in and out by WiFi connection or geolocation
• Manage time off
• Track and reimburse expenses and mileage
• Sync with your QuickBooks Online account
• Assign payroll and HR duties to your office administrator and managers

What’s included in an employee account?

When your employees sign into Workful, they can:

• clock in and out
• request time off
• submit expense and mileage requests
• update their personal info, tax info, and banking info
• view their pay stubs and tax documents

When’s the best time to switch payroll providers?

We make it easy to switch to Workful at anytime during the year. But, the most common times to switch payroll providers is at the beginning of a quarter:

• Quarter 1: January 1
• Quarter 2: April 1
• Quarter 3: July 1
• Quarter 4: October 1

Payroll

Can I pay an independent contractor through Workful?

Yes, you can pay independent contractors by check or direct deposit.

Can my employees get paid through direct deposit?

Yes, you can pay your employees via direct deposit. It’s included in your Workful subscription at no additional charge.

Do you offer international payroll?

No, we only offer payroll for employees and contractors located in the United States.

Reporting

Do you integrate with any accounting software?

Yes, we currently integrate with QuickBooks Online.

What reports can I see in Workful?

You can see what’s going on in your company to make informed decisions with a variety of reports, including:

• Expenses & Mileage
• Payroll Deductions
• Payroll History
• Payroll Register Detail
• Tax Liability
• Team Member Directory
• Time Off/PTO
• Timesheets

Support

Can I talk to a real person?

Yes! Our customer support team is happy to answer any questions about Workful. Just give us a call at 866-WORKFUL (866-967-5385) or email us at support@workful.com.

What are your customer support hours?

Our customer support team is available by phone Monday through Friday:

• 9 a.m. to 5 p.m. EST

You can also email us at support@workful.com at any time, and we’ll respond as quickly as possible.

We’ll be closed in observance of the following holidays:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Day after Thanksgiving
• Christmas Eve
• Christmas

Time Tracking

Can I manage paid time off (PTO), vacation, and sick leave in Workful?

Yes, you can create multiple time-off policies. You might have a policy for sick leave and another for personal time off. Or, you might have different policies depending on how long a team member has been with your company.