Why isn’t an employee showing up on my payroll run? 

There are three reasons a team member isn’t included on your regular payroll run:  

1. The employee’s info isn’t added to their profile.  
2. You pay the worker on a custom pay schedule.  
3. You’ve marked the person inactive. 

The employee’s info isn’t added to their profile  

Before you can pay a team member for the first time, make sure you’ve added the following into to their Workful profile: 

• address 
• birth date 
• Social Security Number 
• tax withholding info 

Read also: How do I update a team member’s personal details? 

The worker is paid on a custom pay schedule 

To pay a team member with a custom pay schedule, you’ll need to pay them by running off-cycle payroll.  

Read also: Can I pay someone on a different schedule than the rest of my team? 

You’ve marked the person inactive 

You’ll need to mark anyone as “active” before issuing their final paycheck. Learn more about removing an employee from Workful.